Shipping policy

Shipping & Delivery Policy

At Meloura™, we are dedicated to bringing high-quality self-care solutions straight to your door with efficient, dependable service. Below you will find everything you need to know about our delivery process.

Shipping Times & Rates

  • Most orders are delivered within 3–8 business days. However, during periods of high order volume or unforeseen courier and warehouse delays, delivery may take up to 12 business days.

  • Delivery timeframes are estimates only and may vary due to courier operations, customs clearance, weather, public holidays, or other circumstances beyond our control.

  • Order Processing: Our fulfillment team works hard to process all orders within 24 to 48 business hours to get your products to you quickly. Please note that processing time is separate from the shipping transit time.

  • Tracking Your Package: Once your order has been processed and leaves our warehouse, you will receive a shipping confirmation email containing a tracking link so you can easily track your parcel in real time.

Important Information

  • Business Days: Deliveries and processing occur Monday through Friday, excluding public holidays.

  • Delivery Address: Please ensure your shipping address is correct and complete at checkout. We cannot be held responsible for packages delivered to an incorrectly provided address.

  • Missed Deliveries: Our courier partners will attempt to deliver to your specified address. If you are not available, they will contact you to reschedule or arrange a convenient collection point.

If you have any questions regarding your delivery or need assistance tracking your parcel, please contact our support team, and we’ll take care of the rest!